RETURN POLICY

The customer has the right to notify ART TIAGO SRL , the owner of this site, in writing, at the e-mail address comenzi@111.ro , that he/she cancels the purchase, without penalties and without giving a reason, within 7 calendar days of receiving the product.

To benefit from a return, the product must be:

  • in the original packaging , complete, with all accessories included;
  • unused , without signs of damage, use or wear;
  • accompanied by a copy of the invoice and IBAN account details for reimbursement of the amount.

According to current legislation, the right of return applies only to natural persons .
Our return policy complies with the provisions of Ordinance No. 34/2014 on the legal regime of distance contracts.

RETURN METHOD

The return of the package is made exclusively by courier company , to the following address:

ART TIAGO SRL
151 Păcurari Road, Ecoland Park, Hall G
Iasi, Iasi County

We recommend using the Sameday courier company for delivery.

The cost of return shipping is entirely borne by the customer .
We do not accept cash on delivery or cash on delivery packages .

PRODUCT EXCHANGE

If you choose to have another product shipped in exchange for the returned one, the cost of shipping the new product is the customer's responsibility. If there is a price difference between the products, this must be paid before shipping.

RETURN DEADLINE

The value of the returned products will be refunded to your personal IBAN account , within a maximum of 14 calendar days from the receipt of the package in our warehouse.
In most cases, the transaction is processed in just a few business days.

ORDER COMPLAINTS

Any shortage of products within an order must be notified within a maximum of 24 hours of receiving the package .
After this deadline, the company does not assume responsibility for complaints related to the contents of the package.

TRANSPORT RESPONSIBILITY

The customer is responsible for damage or loss of products during return or exchange transportation.
We recommend carefully packaging the package and insuring it, where possible.