You can track your order directly from your 111 account or through the Shop by Shopify app, where you will receive real-time notifications. You will also receive an email when your package leaves our warehouse.
In Romania, orders arrive within 1–3 business days from shipment.
Abroad, delivery can take between 2 and 7 business days , depending on the country.
Of course, we have the cash on delivery option. The only mention is, to have this option, you have to not be logged in through your SHOP account, otherwise you will not have the cash on delivery option.
The invoice is automatically generated when the package is packed and shipped.
You can find it in the email you receive with the AWB of your order, scroll down and below you will see a button with DOWNLOAD INVOICE.
House of Angels is our loyalty program – available to all customers who order through their account. Every time you order, leave a review, subscribe to the newsletter or follow us on Instagram/TikTok, you receive points.
→ These points help you move up in levels (Basic – Silver – Gold – Diamond)
→ At Gold and Diamond levels, you automatically participate in the annual raffle with prizes such as a European or exotic vacation 🌴
→ Points do not expire, but are lost if the return is not collected.
ONE Membership is a monthly subscription (59 lei) that gives you a 15% permanent discount on the site, plus access to exclusive benefits:
– Discounts on physical and online courses
– Priority access to 111 retreats
– Advance access to special releases and products
– Bonus points in the House of Angels program
‼️ ATTENTION: ONE Membership benefits are only active if the subscription is paid monthly, without interruptions . If you cancel your subscription and return, you lose access to previous discounts and privileges.
Yes! The systems work together.
→ If you are a ONE member, you automatically have access to all the advantages of the House of Angels program (points, levels, raffle).
→ And if you're not a ONE member, you can still climb the levels and enjoy rewards through orders placed with your account.
Yes! We deliver to all countries in Europe, the UK and the Republic of Moldova.
• Europe (EU) : delivery via GLS, fast and safe
• UK and Moldova : delivery via DHL
→ For these countries, customs is done and customs duties are borne by the customer
→ You will receive a message from DHL to confirm the invoice and pay local taxes
→ It's a simple process, and the DHL team will guide you step by step
Yes, you can return products within 7 days, if they are unused, sealed and in the same condition in which you received them.
→ Fill out the form on the website in the returns category to start the process.
If you do not pick up an order and the package is returned, the loyalty points awarded for that order will be canceled.
→ In addition, our system may restrict access to benefits if frequently unreceived orders occur.
No, all orders are packaged separately and we ship them in the logistical order.
They are special events, organized in fairytale locations in Romania (usually in the mountains), dedicated to our clients.
→ Connection, healing, yoga, therapists, massage, nature and lots of good energy.
→ Clients with ONE Membership have priority access and special discounts to these retreats.
