DELIVERIES

When do orders ship?

All orders are processed and shipped in the order in which they were placed .
We do not combine orders , not even upon request. Each order is treated individually and follows the internal logistics flow of the warehouse.

Estimated delivery time

Romania: 1–3 business days from the time of shipment

International (UK, Moldova and other countries): 2–7 business days (customs delays may occur)

Delivery is by express courier. You will receive an email with the AWB number as soon as your package leaves the warehouse.

Delivery costs

Romania:

15 lei – delivery to Easybox

20 lei – home delivery


Free – for orders over 555 lei

International:

Costs start at 12.9 euros , depending on the country and the total weight of the order.

The final price is automatically calculated by the courier company, depending on the weight of the products added to the cart.

All our products are accurately weighed, and the system automatically calculates the actual delivery cost when you complete your order.

Product availability

All products displayed on the site exist in our internal stock.
In very rare cases, due to an error, certain products may already be out of stock. In this situation, you will be contacted by phone.

If you wish to cancel or modify your order due to the unavailability of a product, this change will be made by email to comenzi@111.ro

Order changes

If you wish to change the shipping method , recipient details or delivery date , please contact us by email at comenzi@111.ro as soon as possible, if the order has been shipped, we cannot help you.

We do not take orders over the phone. Orders are placed exclusively online.

Customer account and loyalty points

To benefit from the points in the House of Angels program, it is necessary to be logged into your account before placing the order.

If the order is placed without logging in, points will not be added later , and the responsibility lies with the customer.